🛡️ Warranty
All products are covered by a warranty according to the product description.
If a product is sold with a clearly stated defect, the warranty does not apply to that specific defect.
The warranty is valid only together with the purchase document (invoice) and the document must not be altered.
If the product cannot be repaired, the customer has the right to request a replacement product.
Laptop batteries are covered by a 3-month warranty, as they are considered consumable components.
❌ Warranty does not apply if:
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The purchase document is missing or has been altered
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The serial number has been removed, modified, or is unreadable
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Seller warranty stickers have been removed or damaged
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The product has been repaired outside the 1it.shop service center
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The damage was caused by misuse (e.g. drops, liquid damage, dust exposure)
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The issue is software-related
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The laptop has not been cleaned from dust (recommended maintenance once per year; service available from €25–€50)
✅ Customer responsibilities
The buyer agrees to:
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Use the device according to its intended purpose
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Avoid physical damage or unauthorized third-party repairs
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Protect the device from environmental damage
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Deliver the product to the agreed service location during the warranty period
🛠️ Warranty request form
To submit a warranty claim, please fill in the form: